Digital transformation is more than just a technology shift. It is about transforming business models to address changing customer requirements. Improving the customer experience is the priority along with improved efficiency to drive business success. It is a journey, not a destination.
It starts with key metrics that have significant impact on outcomes, and can be clearly measured to ensure success. Organizational alignment around the strategy is critical, but a successful implementation also requires the right people, process and technology.
At the Barkley Group we focus on the journey:
- Do you have the right people with the skills necessary for a changing business model?
- Do you have the technology platforms in place to support the strategy?
- How quickly can the culture absorb the shift?
- What are the short and long term impacts on the organization?